Last Updated: February 7, 2023
Foundation EXIT (address: Kisačka 5, 21000 Novi Sad, Serbia; email: [email protected]), www.exitfest.org (hereinafter: Website) strives to offer the highest quality service, tailored for the use of as many users as possible. In order to be as efficient as possible in this, we collect the following types of information:
In principle, it is possible to use the Website without revealing your identity or other information related to it.
Upon visiting the Website, we collect data that creates user records, which is not sufficient to identify a particular person, but serves as a statistical indicator to improve the quality of the service provided. Such information may be the number of visits, average time spent on the page, type of computer, type of mobile device, technical information about the user’s connection, operating system, Internet service provider, and only the IP address assigned by an ISP which is different for each user.
On each contact established via the contact form, contact email, direct call or social networks, we can ask for your personal information, i.e. name, e-mail address, phone number and address. In this way we establish effective communication with you in order to answer all possible inquiries.
Foundation EXIT reserves the right to collect and share data within legal entities and other entities which are organizers, participants or associates in organization of festivals and other events and activities which are organized and realized under the EXIT brand and/or thereby, as well as with third parties for informational, promotional and marketing purposes. This is done in order to improve the overall experience and eliminate the need for double requests for the same data, in order to confirm the accuracy in databases.
Security and Data Storage
Data protection is integrated into the Website design and, by default, privacy settings are set to a high level. All communication between the user and the Website takes place through a secure encrypted protocol (https).
Processing of personal data will be done in accordance with the regulations for the protection of personal data in Serbia, taking all the prescribed technical and organizational measures for securing confidentiality and protection when processing the personal data in our possession.
Foundation EXIT is obligated to keep all the confidential information while performing its activities and apply security measures for the collection, storage and processing of information to protect against unauthorized access, alteration, disclosure or destruction of your personal data, as well as disclosing personal data only to the competent bodies in the procedure provided for by law.
The data you disclose is stored for a certain period of time, that is, no longer than the period in which this is necessary. During this period, you retain all your rights, such as rights to access, correct, delete, restrict processing, transfer, complain, and the right not to be subject to automated decision-making, including making a profile.
Information About Visits
In addition to the server, the Website uses Google Analytics and Facebook Pixel which are used to enhance your user experience. When you visit websites, which use Google Analytics and Facebook Pixel, Google and the Google Analytics user, i.e. Facebook and a Facebook Pixel user can link information about your activities on that site to activities on other sites (and social networks) that use advertising services.
You can contact us at any time to find out what information about your activities is stored on our servers. You can also contact us to remove them. In some cases, we can refuse to remove it and we can retain data for limited periods when we need to keep them for legal business or legislation purposes.
If you ask us to remove data or content related to your account, we will try to make sure that we protect you against accidental or malicious deletion. For this reason, we may request additional verification of your identity (for example, via email or phone), and it may take some time from the moment you request deletion until the time it is performed.
We will share the data with third parties if, in good faith, we believe that access to information, use, storage or disclosure is reasonably necessary:
- in order to comply with applicable laws, regulations, legal processes or executive requirements of state authorities;
- in order to discover, prevent or in some other way solve problems of fraud and security or technical problems;
- in order to protect the rights, property or safety of the Website, our users or the public as prescribed or permitted by law.
User Privacy Statement
The EXIT Foundation, as the organizer of the EXIT Festival, will store the personal data of all service users during the event. We will collect only the necessary, basic data on customers/users, and the data necessary for running of the business and informing clients in accordance with good business practices and in order to provide good quality services. All user/customer data shall be kept strictly confidential, and available only to the employees who need this data to perform their work duties. All employees of the EXIT Foundation are responsible for compliance with the rules on personal data protection.
Statement on the Protection of Confidential Transaction Data
When entering the payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, currently being the most modern cryptographic technology. Data security at the time of purchase is guaranteed by the payment card processor, so the complete billing process is performed in a secure environment. At no time shall the payment card information be available to our system.